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How we use your personal information 

This notice tells you why Chandler’s Ford Chiropractic Clinic collects information about you and/or your child and how this information may be used. 

The health care professionals, who provide your care, maintain records about your health and any treatment or care you have received here or previously. These records help provide you with the best possible health care. Our case history records are stored electronically, using a specialist medical records service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly. We use a combination of working practices and technology to ensure your information is kept confidential and secure. Records this clinic holds about you, may include the following information: 

  • Details about you, such as your address, contact details, previous medical history and previous investigations 

  • Any contact with the clinic has had with you, such as appointments, clinic visits, advice given over the phone or email, emergency appointments etc. 

  • Notes about your and/or your child’s health 

  • Details about your and/or your child’s treatment and care 

  • Relevant information from other health care professionals 

Information may be used within the clinic for clinical audit purposes to monitor the quality of the services we provide. All of your information is held securely on our premises and may be used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified. Sometimes your information may be requested for research purposes – in such instances we will always ask your consent before releasing such information. 

We may use your personal data to remind you of your appointments only if you have opted into this service and you can of course opt out of this service at any time by informing the receptionists that you do not wish to receive reminders. 

How do we maintain the confidentiality of your records 

2.1    We are committed to protecting your privacy and will only use information collected lawfully in accordance with: 

  • General Data Protection Rules 2018 

  • Human Rights Act 1998 

  • Common Law Duty of Confidentiality 

  • General Chiropractic Council Code of Conduct 

2.2    Every member of staff who works at Chandler’s Ford Chiropractic Clinic has a legal obligation to keep information about you confidential. 

Who do we share your information with? 

3.1    We only ever pass on information about you to others, if there is a genuine need for it and you have given your consent. This may be your GP, dentist or other health care professionals, a solicitor or for court proceedings. 

3.2    We will not disclose any information about you to any third party without your written permission or in case of a child’s information the parental consent, unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and/or in accordance with the Caldicott principles. 

Access to your personal information 

4.1    You have a right under the General Data Protection Rules 2018 to request access to view or obtain copies of what information Chandler’s ord Chiropractic Clinic holds about you and to have it amended should it be inaccurate. In order to request this you need to do the following: 

  • Your request must be made in writing to the clinic 

  • There is no charge for copies of your file 

  • We are required to respond to you within 40 days 

  • You will need to give us proof of name (Photo ID) so that your identity can be verified 


5.1    Should you have any concerns about how your information is managed at the clinic, please contact Nicole Canning in the first instance. If you are still unhappy following a review, you can then complain to the Information Commissioner’s Office via their website (

Change of details 

6.1    It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for us to correct it. 

If you have any queries please contact Chandler’s Ford Chiropractic Clinic Ltd.  

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